Refund Policy

At 317 Twenty Co, your satisfaction is our top priority. We strive to provide high-quality home decor products and want you to be completely happy with your purchase. Please read our refund policy below to understand how we handle returns and refunds.

Return Eligibility

You may return items within 30 days of receiving your order, provided that they meet the following criteria:

  • Items must be unused and in their original condition.
  • All original packaging, tags, and accessories must be included.
  • Certain items, such as customized or personalized products, are not eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@317twentyco.com with your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. Pack Your Item: Carefully package the item to prevent damage during shipping. Include the RA number on the return package.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@317twentyco.com. We will assist you in resolving the issue, which may include sending a replacement or issuing a full refund.

Final Sale Items

Please note that certain items marked as “final sale” are not eligible for returns or refunds.

Customer Service

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us:

Thank you for shopping with 317 Twenty Co! We appreciate your business and are here to assist you.